Support

Readings, cards and the deck

Today draws one card for the day. Once it is drawn it stays: reopening the app, switching between the Today, Advice, Love and Career views, writing a note, or retrying an AI reading all keep the same card. A card can come up upright or reversed, and each orientation has its own reading.

Explore has eight readings, from a single card to the ten-card Celtic Cross. Each reading explains what every position stands for before you type anything, and the question is optional — leave it blank and the cards answer the reading’s own question. Yes or No is the exception: it needs a question of yours. An Explore reading is kept only when you save it, and opening another reading asks first if one is unsaved.

The Deck tab is for browsing: all 78 cards by Major Arcana or suit, with both orientations of each card. Browsing changes nothing — not the card you drew, and not the order of the deck.

Sign-in, passwords and codes

You sign in with your email address and a password; no email is sent. Creating an account emails one confirmation code, and “Forgot your password?” emails one reset code to set a new password. If a code does not arrive, check the email spelling and spam folder, wait for the resend countdown, and use the newest code. Signing in does not automatically register an account; new users should explicitly choose Create an account in the app.

Accounts created before September 2026 with a sign-in code have no password yet: use “Forgot your password?” once to set one. If the network or email service is unavailable, return to guest mode for offline features. You do not need to send us your code or password.

Delete an account or device data

To permanently delete an account, choose Delete my account in app Settings, or follow the account deletion page and email the request from your account address. In-app deletion requires identity verification and confirmation; an email request is verified by the sending address and completed within 5 days, with a confirmation reply. Clear my data on this device is a separate action: it removes this device’s records and signs you out, but leaves the account intact.

If the in-app connection drops after deletion was sent, use Check and retry deletion; lack of a response does not prove failure. If you cannot access your email, contact support; we need to establish ownership and cannot delete someone’s information based only on an account address.

Offline content and saved records

Today, every Explore reading, and your collection work offline. Generating a new AI reading requires connectivity and a verified account, and nothing is sent until you agree on the screen that lists what leaves your device. Saved AI readings stay on the device where they were saved; signing out hides account-owned entries, and signing back into the same account restores access. This release has no cross-device journal sync.

Sparks and purchases

Readings written by Little Sign use sparks. A verified account starts with 10, a completed Today draw earns one a day while you are signed in and online, and the Ask button shows the price (5 sparks, or 10 for the Celtic Cross) and your balance before you confirm. A reading that fails or is declined costs nothing. Settings › Sparks shows your balance and, where Google Play offers it, a 50-spark pack at the store’s local price.

If a purchase was interrupted, reopen Settings › Sparks: the app checks with Google Play and adds any pack that was paid for but not yet credited. A Google Play refund removes the whole pack, even if some sparks were used. Sparks follow your account, not the device, so signing in on another phone shows the same balance. For a charge with no reading, or a pack that has not arrived after reopening Settings, email support with the app version and the Google Play order number. The terms of service and privacy policy describe sparks in full.

Report an inappropriate AI reading

Every generated reading, including one saved in Collection, has a Report this reading link beneath it. Choose a reason (offensive or hateful content, unsafe advice, or another problem) and send. The app shows what will be sent before you confirm: the generated text as displayed, the reading format, the model name and your account ID, never your question, context or notes as separate fields. “Report received” appears only once our service has stored the report; if sending fails, the form stays open so you can try again. Reporting needs the signed-in account that received the reading. The privacy policy explains how reports are kept and deleted.

You can also reject or avoid saving any reading. If the in-app link is unavailable, use the support email above to describe the concern, when it happened, and any relevant excerpt you choose to share. Email reports can contain sensitive information; include only what is needed and tell us if you want the supplied report content deleted.

The support inbox is not an emergency service. If someone is in immediate danger, contact local emergency services.

Policies and terms

Privacy policy · Terms of service · account deletion page